KBOX™ Help Desk Module - Automated Ticket Management, Escalation and Integration

The KBOX™ 1000 Series Help Desk Module provides a support ticket submission, tracking and management system and out-of-the box integration with a powerful set of KBOX capabilities that allow you to solve problems in real time -- not simply track them. Integrated access between the KBOX Help Desk Module and KBOX capabilities for hardware and software inventory, software deployment, updates and patching, remote control, alerting and reporting takes help desk and support management to the next level.

Key Features

• Email & User Portal submission/notification for tickets
• Configurable ticket auto-assignment and escalation rules
• Customizable and extensible ticket fields
• Integrated automatic and configurable customer satisfaction survey
• Easy-to-use integration with KBOX management capabilities including inventory, deployment, patch management, configuration management, remote control, alerts, reporting, and knowledge base

Key Benefits

Reduced costs through user self service

The company-wide knowledge base, specific node-based manifests and other tools empower your user base, which in turn frees your key IT professionals from the yoke of customer support.

Improved IT Efficiency

Powerful ticket tracking and resolution tools such as configurable auto-assignment, auto-escalation, and visibility of tickets is paired with filter/search tools and customer satisfaction surveys to allow you to make the most of your time.